Questions
Frequently Asked Questions
Short answers about ordering, delivery, the flowers and changes. If yours is not here, text or call 702-533-6750, Mon to Sat, 9 AM to 7 PM.
Ordering and same-day
What time do I need to order for same-day delivery?
By 2 PM Pacific, Monday to Saturday. Orders after 2 PM go out the next delivery day. We are closed on Sunday.
How do I pay?
Card, Apple Pay, Google Pay or PayPal on a secure Stripe page. No account needed.
Can I choose the delivery date?
Yes, on the calendar on every product page, up to 60 days ahead.
Can I add a card message?
Yes, up to 200 characters, with a preview on the product page. The card goes in the bouquet.
Can I add balloons, a vase or a plush toy?
Balloons on any bouquet page with one click. A vase or a plush toy on request: text 702-533-6750 after ordering.
Delivery
How much is delivery?
$20 flat to any of our 32 neighborhoods.
Is sales tax added?
Yes. Nevada sales tax of 8.375% is added at checkout on the flowers and gifts, the same as in any Las Vegas shop. The delivery fee is not taxed.
Where do you deliver?
Las Vegas, Summerlin, Henderson, North Las Vegas and the neighborhoods around them, the Strip and Downtown included. The full list is on the delivery page.
Do you deliver to hotels?
Yes, to the reception or front desk. Give us the guest’s full name or the room number.
What if nobody is home?
We contact the recipient or you. If we cannot reach anyone, we may leave the arrangement in a safe, shaded spot; if the delivery cannot be completed safely, we redeliver, and a redelivery fee may apply.
Do you ship outside Las Vegas?
No. We deliver by hand within about 50 miles of Las Vegas only.
The flowers
Will the bouquet look like the photo?
The photos are real bouquets from our studio. Every order is made fresh, so stems vary a little, and we text you a photo of your own bouquet before it leaves.
What if a flower is not available?
We call you first and offer similar options. Nothing is swapped without your OK.
How long do the flowers last?
About 10 days with fresh water, stems trimmed every two days, away from direct sun and heat.
Do bouquets come with a vase?
Hand-tied bouquets are wrapped and come without a vase; flower boxes stand on their own. A vase can be added on request.
Changes, cancellations and problems
Can I cancel an order?
Orders for the next day or later can be cancelled until we buy the flowers for them. Same-day orders cannot be cancelled or refunded once placed.
Can I change the address or the date?
Text or call 702-533-6750 as soon as you can. Before the flowers are bought, anything can change.
Something is wrong with the bouquet. What now?
Text us a photo the same day at 702-533-6750. Once a delivery is completed, we are not responsible for the condition of the flowers, but we want to know.