Delivery Policy

Delivery area

We deliver by hand to 32 neighborhoods across the Las Vegas valley, within about 50 miles of Las Vegas, Nevada. The full list is on the delivery page. We do not ship flowers outside this area. If an address turns out to be outside the area, we cancel and refund the order before anything is made.

Fee and days

Delivery is $20 flat per order. We deliver Monday to Saturday between 9 AM and 7 PM Pacific and are closed on Sunday.

Nevada sales tax of 8.375% is added at checkout on the flowers and gifts. The delivery fee is not taxed.

Same-day delivery

Orders placed by 2 PM Pacific, Monday to Saturday, are delivered the same day. Orders placed after 2 PM go out the next delivery day. On Valentine’s Day and Mother’s Day same-day delivery may be limited; we confirm every peak-day order with the customer.

Delivery time

A delivery window can be chosen at checkout and we do our best to meet it. Exact delivery times are not guaranteed.

Photo and confirmation

Before the arrangement leaves the studio, we text the customer a photo of it. After delivery, we text or call the customer to confirm.

Recipient not available

If the recipient is not home: we may contact the recipient or purchaser. The arrangement may be left in a safe, shaded location. If delivery cannot be safely completed, a redelivery fee may apply. Aroma Flowers LLC is not responsible for the condition of flowers after successful delivery.

Hotels, hospitals and businesses

Deliveries to hotels are made to the reception or front desk; the hotel delivers to the room or holds the arrangement for the guest. The customer must provide the guest’s full name or room number; otherwise we call the customer before delivery. Deliveries to hospitals and businesses are made to the reception as the building requires.

Delivery details

The customer is responsible for a correct recipient name, phone and address, including a gate code where the community is gated. A redelivery caused by incorrect or missing details may carry a redelivery fee.