Policy
Refund and Replacement Policy
Fresh flowers are made to order and cannot be returned. Orders for tomorrow or later can be cancelled until we buy the flowers; same-day orders are final. If the exact flowers are unavailable, we call you first.
Updated September 2026
Made to order
Every arrangement is made after the order is placed, from flowers bought for that order. Fresh flowers cannot be returned.
Cancellations
Orders scheduled for the next day or later can be cancelled for a full refund until we buy the flowers for them; text or call us as early as you can. Same-day orders cannot be cancelled or refunded once placed, because the flowers are bought right away.
Substitutions
If the exact flowers ordered are not available on the delivery day, we call the customer first and offer similar options. Nothing is substituted without the customer’s agreement.
Problems with an arrangement
If something is wrong with the arrangement on arrival, text us a photo the same day at 702-533-6750. Aroma Flowers LLC is not responsible for the condition of flowers after a successful delivery, including flowers left in a safe, shaded location when nobody was home.
Outside the delivery area
If a delivery address is outside our area, the order is cancelled and refunded in full before anything is made.
Refund method
Refunds go back to the original payment method through Stripe or PayPal and usually appear within 5 to 10 business days, depending on the bank.