Policy

Refund and Replacement Policy

Fresh flowers are made to order and cannot be returned. Orders for tomorrow or later can be cancelled until 2 PM Pacific on the day they are placed; same-day orders are final. If the exact flowers are unavailable, we call you first.

Updated September 2026

Made to order

Every arrangement is made after the order is placed, from flowers bought for that order. Fresh flowers cannot be returned.

Cancellations

An order for the next day or later can be cancelled for a full refund if you tell us by 2 PM Pacific on the day you placed it. After 2 PM we buy the flowers for that order, so it can no longer be cancelled. Same-day orders are final from the moment they are placed, because the flowers are bought right away.

Substitutions

If the exact flowers ordered are not available on the delivery day, we call the customer first and offer similar options. Nothing is substituted without the customer’s agreement.

Problems with an arrangement

If something is wrong with the arrangement on arrival, text us a photo the same day at 702-533-6750. Aroma Flowers LLC is not responsible for the condition of flowers after a successful delivery, including flowers left in a safe, shaded location when nobody was home.

Outside the delivery area

If a delivery address is outside our area, the order is cancelled and refunded in full before anything is made.

Refund method

Refunds go back to the original payment method through Stripe or PayPal and usually appear within 5 to 10 business days, depending on the bank.